NORWEGIAN GEM

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Latest news

Cruise lasted one day longer due to storm

The return of the "Norwegian Gem" to New York was delyed by one day as strong winds made the transit of the Hudson River im possible. The ship berthed in New York City on Feb 26, 2019, at 2111.15 a.m. It departed for the next cruise on Feb 27

Cruise with unexpected changes ended in New York, mechanical issue was addressed

The 11-day cruise of the "Norwegian Gem" has ended, with relieved passengers stepping off their cruise ship, at Pier 88 in New York City on Nov 22. The ship left on Halloween and was due back on Manhattan's West Side on Nov. 11, but its propulsion system failed six days later in Barbados. Passengers were stuck and were given three options: Norwegian would fly them home, they could take another cruise from Ft. Lauderdale or stay in Barbados hotels until their ship could return. More than two dozen guests couldn't fly because of medical reasons. They were accommodated at a nearby resort with all meals included. Norwegian Cruise Line sincerely apologized for this unexpected change to the ship's itinerary and its impact on the guests. Norwegian provided extensive support and care as needed to ensure that all of the guests were comfortable and well taken care of as they returned to New York. The ship's technical issue has been addressed and all guests who remained in Barbados have sailed back to New York. The "Norwegian Gem" departed the same evening for her next cruise as scheduled.

Departure date for stranded passengers set

Guests staying in Barbados since a technical malfunction forced the "Norwegian Gem" to stop there were set to depart on Nov 18. The "Norwegian Gem" suffered a technical malfunction in the ship’s azipod propulsion system that restricted the ship’s speed from full capacity during its 11-day eastern Caribbean cruise that departed New York Oct 31. As a result, the ship was forced to conclude its cruise in Barbados instead of returning to New York as scheduled. Norwegian arranged for flights to return guests to New York by Nov 12, accompanied by members of the cruise line’s dedicated CARE guest assistance team, and made hotel arrangements for those who required overnight accommodations in the city. Several guests, however, were unable to fly due to medical conditions, and Norwegian accommodated those guests at nearby resorts in Barbados with all meals included. NCL has secured and provided complimentary common medications for those guests who required additional dosage prior to their return, and continued to work with local providers to make every efforts to source additional medications as necessary. The "Norwegian Gem"’s technical issue has since been addressed and all guests currently in Barbados were transported to the vessel on Nov 17. The ship will set sail later that evening for New York, with arrival in the city scheduled for Nov 21.